About the role
Job Responsibilities: Ensure smooth working of cabin crew operations and effective Base Administration. Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers. Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment. Always uphold company image and value systems and ensure quality standards are met. Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards. Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services. Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS. Resolve conflicts and provide coaching and counseling to crew on performance and service issues. Ensure adequate manning levels and represent IFS in cabin crew recruitment drives. Monitor crew performance through briefings, audits, and submit comprehensive reports. Maintain effective base administration and ensure all records and data are up to date Coordinate with rostering for unplanned flights and ensure smooth operation of special flights. Review flight reports and escalate critical concerns for resolution. Operate flights in exigency or as required. Skills and Knowledge: Counselling, coaching, and influencing Problem solving and troubleshooting Team management and leadership skills Communication skills Personal credibility Knowledge of Airline Operations and Inflight Services Understanding of DGCA standards and practices Knowledge of aircraft type, specifications, and operations Record keeping and report writing Administrative skills Computer skills Position Reports to: General Manager – Inflight Services Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew Location: Kolkata Airport Employment Type: Full-time, on the rolls of SNV Aviation. Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.