About the role
- Handle Inpatient (IP) and Outpatient (OP) billing processes accurately and efficiently.
- Process and manage cash collections, receipts, refunds, and settlements.
- Verify and process insurance claims, coordinate with insurance providers, and resolve queries.
- Ensure timely generation of invoices and maintain accurate billing records.
- Reconcile daily billing and cash transactions with accounts.
- Assist patients and families with billing-related queries and provide clear explanations.
- Maintain confidentiality of patient and financial records in compliance with hospital policies.
- Identify billing errors/discrepancies and take corrective actions promptly.
- Collaborate with front office, accounts, and insurance teams for smooth workflow.
- Prepare and share periodic billing and collection reports with management.
Requirements
- Any Graduate with relevant experience.
- 3–5 years of experience in hospital/healthcare billing, with exposure to IP & OP billing.
- Strong knowledge of insurance claim procedures and documentation.
- Proficiency in billing software and MS Office applications.
- Strong communication and interpersonal skills for handling patients and internal teams.
- Ability to manage cash responsibly and reconcile accounts.