BPaaS Payroll Delivery

BPaaS Payroll Delivery:

KEY RESPONSIBILITIES

Payroll Processing & Operations

• Own and deliver end-to-end on-cycle payroll for assigned countries/regions across applicable pay frequencies, ensuring accurate, on-time processing in line with internal policies, client SLA commitments, and local statutory requirements.
• Validate pre-payroll inputs such as new hires, terminations, transfers, salary changes, bonuses/incentives, overtime, leave impacts, deductions, and one-time payments.
• Review post-payroll outputs to confirm accurate salary disbursements and statutory remittances (e.g., taxes and social contributions).
• Manage off-cycle runs, retro/arrears adjustments, corrections, and country-specific year-end activities (e.g., annual tax reporting and statutory filings).
• Maintain payroll records and support accurate general ledger (GL) postings through payroll accounting reconciliations and variance analysis.
• Leverage Deloitte's Intelligent Payroll platform and automation tools to flag anomalies, reduce manual intervention, and improve first-pass accuracy rates.
• Client Service & SLA Management
• Resolve employee and stakeholder queries via email and ticketing tools, providing clear responses, timely closure, and complete documentation.
• Maintain awareness of client SLA commitments and KPIs (e.g., on-time processing %, query resolution TAT, accuracy rate); escalate risks to the engagement lead proactively.
• Results-oriented performance against payroll quality metrics (e.g., error rates, rework %, on-time payroll delivery %); track record of meeting or exceeding SLA targets.

Compliance, Controls & Governance

• Ensure payroll compliance with applicable labour laws, wage-and-hour regulations, tax withholding requirements, and statutory contributions (e.g., income tax, social insurance/social security, pensions, health funds, and local levies).
• Monitor regulatory updates across assigned countries, evaluate operational impact, and update payroll procedures and documentation to reflect new requirements.
• Support internal and external audits by maintaining complete, accurate evidence of controls and processing (approvals, reconciliations, and statutory filings/proof of payment).
• Partner with Compliance and Risk teams to remediate audit observations, implementing corrective and preventive actions through to closure.
• Adhere to established governance and control routines, including segregation of duties, standardized checklists, required signoffs, and issue management. 

Projects, Process Improvement & Documentation

• Support payroll transitions within scope, including vendor changes, system implementations, integrations, and process migrations, ensuring continuity and compliance.
• Identify improvement opportunities and drive implementation of process enhancements to increase efficiency, accuracy, customer experience, and control effectiveness.
• Contribute to change testing and validation (parallel runs, UAT support, data validation, and defect triage) to ensure stable releases.
• Develop and maintain payroll documentation (SOPs, work instructions, control narratives, and knowledge articles) to support consistency and audit readiness. 

Team & Stakeholder Collaboration

• Act as a payroll subject matter expert (SME), providing day-to-day guidance, coaching, and quality oversight for junior team members.
• Partner with HR, Finance, Benefits, and Compliance to resolve complex payroll issues and escalations within defined service levels.
• Coordinate with external payroll vendors and, where required, support interactions with local authorities through authorised vendor channels.
• Contribute to governance cadences (status reviews, operational forums, continuous improvement sessions), communicating progress, risks, and action plans clearly.
• Support training and knowledge-sharing initiatives to build consistent payroll capability across regions.

KEY SKILLS & COMPETENCIES 

• Deep expertise in multi-country payroll operations, with strong understanding of tax and statutory contribution requirements across APJ, EMEA, and Americas jurisdictions.
• Proven expertise in payroll controls, including reconciliations, variance analysis, audit evidence management, and adherence to compliance requirements.
• Strong analytical and problem-solving capability, able to manage multiple priorities and tight deadlines in a high-volume, multi-client environment.
• Results-oriented with a clear understanding of payroll quality metrics (e.g., error rates, rework %, on-time payroll delivery %) and a track record of meeting or exceeding SLA targets.
• Comfortable operating in a multi-client managed services environment, maintaining confidentiality across client accounts and adapting to varying client governance requirements.
• Understanding of data privacy obligations relevant to global payroll (e.g., GDPR for European payrolls, PDPA for APAC) and disciplined handling of sensitive employee data.
• Effective written and verbal communication skills with a client-focused approach to resolving payroll queries.
• High attention to detail with a strong commitment to data accuracy, confidentiality, and proper handling of sensitive information.
• Experienced working in global operating models across time zones, coordinating with multiple stakeholders and vendors. 

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 7–9 years of payroll experience, including 2–3 years independently managing end-to-end multi-country payrolls or complex single-country payrolls.
• Hands-on experience with payroll and HRIS platforms (e.g., ADP, SAP SuccessFactors, Workday, Oracle, UKG, or equivalent) and case/ticketing tools (e.g., ServiceNow or similar).
• Preferred: experience supporting payroll across APJ, EMEA, and/or the Americas/US, with exposure to regional statutory reporting and quarter/year-end activities.
• GPA certification (2024 or equivalent), CIPP/E, or another recognized payroll/data privacy qualification is a strong advantage.