About the role
you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills.
We encourage candidates from all backgrounds to apply. We require applicants to be efficient in SQL.
you will offer guidance and real-time resolution for a diverse variety of technical and non-technical customer issues. This includes addressing concerns related to product compatibility