About the role
About Branch Banking:
With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank�s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank�s customer engagement strategy across products and services
About the Role:
As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers
Key Responsibilities
�Process transactions efficiently and accurately while maintaining high service standards
�Handle customer queries and provide appropriate solutions
�Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
�Manage relationships with mapped customers to increase the depth of existing relationships
�Achieve sales targets as assigned by the organization on a monthly basis
�Comply with KYC/SEBI rules, regulations, and legislation governing the bank
Qualifications:
Optimal qualification for success on the job is:
�Graduation/ Post-Graduation from a recognized institute
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
�Knowledge of banking regulations and norms
�Maintain a high level of knowledge of banking products and services
�Good communication (both verbal and written) skill in both English and the local language
�Ability to handle pressure and meet deadlines
�Good networking and relationship building skills