About the role
•Receive and assist customer
walk-ins at the branch for gold loan inquiries and applications
•Conduct gold purity assessment and
assaying using fire assay, karat meter, and acid testing methods
•Evaluate gold ornaments for
weight, purity, and applicable loan-to-value (LTV) as per RBI guidelines
•Process loan applications routed
to the branch by Loan Managers (LMs), ensuring end-to-end documentation and
disbursement
•Verify customer KYC documents and
maintain compliance with internal and regulatory norms
•Coordinate with LMs and branch
operations for smooth loan processing and turnaround
•Ensure accurate gold storage,
tagging, and custodianship as per SOPs
•Maintain zero deviation from audit
and compliance requirements during all gold handling activities
•Deliver superior customer
experience at the branch, ensuring resolution of queries and concerns
Requirements
•1 to 3 years of experience in gold loan
operations at a bank, NBFC, or gold loan company
•Hands-on experience in gold
assaying — fire assays, karat meter testing, and acid testing
•Prior experience working in a
branch model (not DSA/field sales)
•Knowledge of RBI LTV norms,
KYC/AML compliance, and gold loan documentation
•Ability to handle branch-level
loan processing independently
Benefits
•Competitive CTC