About the role
Business Development & Sales Drive Affordable Housing Loan sourcing and disbursement targets for the branch. Develop business through direct sourcing, DSAs, builders, connectors, and channel partners. Identify new markets and business opportunities within the assigned territory. Ensure achievement of branch revenue and profitability goals. Monitor sales pipeline and conversion ratios. 2. Branch Operations Management Oversee daily branch operations and ensure smooth functioning. Monitor loan application processing, sanction, and disbursement activities. Ensure compliance with company policies, SOPs, and regulatory requirements. Maintain operational efficiency and service quality standards. 3. Team Leadership & Development Lead, motivate, and manage sales and operations teams. Set performance goals and monitor employee productivity. Conduct regular training, coaching, and performance reviews. Ensure proper manpower planning and utilization. 4. Credit & Portfolio Quality Ensure sourcing of quality loan proposals. Monitor branch delinquency and portfolio performance. Work closely with Credit, Legal, Technical, and Collection teams. Ensure adherence to risk management and underwriting guidelines. 5. Customer Relationship Management Build and maintain strong relationships with customers and key stakeholders. Resolve escalated customer complaints and service issues. Focus on enhancing customer satisfaction and retention. 6. Channel Partner Management Establish and maintain relationships with builders, brokers, DSAs, and direct marketing agents. Conduct regular meetings and engagement activities with channel partners. Drive productivity and business generation through partner networks. 7. Compliance & Audit Ensure branch compliance with KYC, AML, and regulatory requirements. Facilitate internal and external audits. Maintain proper documentation and record management. Implement corrective actions for audit observations.