About the role
Branch Operations Manager – Branch Banking KRAs: Lead the entire Branch Operational activities of an individual Branch Manage a Service Team. Ensure regulatory and procedural compliance Co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities Authorize and check Teller and Relationship teams entries Check end products, Check vouchers to clear transactions Vault / Key custodian of the Branch Desired Candidate Profile: Meticulous & has an Eye for detail Ability to manage and motivate front office staff. Thorough overall understanding of branch banking operations Graduate : 4 - 6 years of experience Post Graduate : 2 - 4 years of experience Should possess customer orientation and team leader qualities
ResponsibilitiesDrive enhancement of the deposit pool from existing and new customers. Ensure high standards of customer service delivery across all touchpoints. Promote and achieve cross-selling targets for non-deposit products. Lead sales initiatives for Mutual Funds and Insurance products. Generate fee-based income through strategic product offerings. Oversee branch administration and ensure smooth day-to-day operations. Ensure full compliance with regulatory and internal guidelines. Foster a productive and motivated branch team environment. Take ownership of the branch’s Profit & Loss and break-even performance. Collaborate with internal stakeholders for product innovation and marketing initiatives.