About the role
Key Result Areas Supporting Actions Business Growth & Acquisition - Achieve targets for new CUID creation. - Drive new customer disbursements as per percentile role benchmarks. - Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management - Achieve onboarding yield benchmarks - Drive optimal ticket size, renewal mix, and repeat customer engagement. - Ensure cost-efficient branch operations. Portfolio Quality & Risk Management - Maintain auction-to-book ratio - Ensure strict adherence to LTV, documentation quality, and purity testing protocols. - Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management - Deliver resolution for 0–30 DPD bucket. - Monitor overdue accounts and perform timely follow-up. - Support recovery actions as per internal guidelines. Compliance, Audit & Governance - Achieve audit score as defined, ensure closure of audit findings. - Maintain zero-tolerance on operational deviations and regulatory breaches. - Ensure accuracy in process, record keeping, and vault management. Customer Service & Branch Experience - Ensure high service quality, fast turnaround time, and seamless grievance resolution. - Maintain branch hygiene, safety, and security standards. People Leadership & Productivity - Lead ABM, Gold Valuer, GLO, and CSE for daily performance. - Conduct coaching, on-the-job training, and reviews. - Ensure manpower productivity as per branch benchmarks