About the role
JOB DESCRIPTION
Position Title
Branch Manager
Grade/Level
O2
Department
Sales
Location
Chennai
Organizational Relationships
Position reporting to
Business Head – Gold loan
No. of Direct Reports
2+
Job Purpose
As a Branch Manager for the Gold Loan Division at TVS Credit, you will play a pivotal role in the success of our branch operations. Your responsibility will encompass driving business growth, ensuring operational excellence, and fostering a customer-centric environment to maximize profitability and customer satisfaction.Key Responsibilities
Functional Responsibilities
- Branch-Level Activities:
- Manage and oversee the Gold Loan portfolio of the branch, ensuring effective utilization and growth.
- Lead all branch-level activities to drive business growth, including loan disbursement, cash management, vault keeping, customer service, and compliance with company policies.
- Collaborate with the team to drive field-marketing activities, promoting various gold loan schemes and enhancing brand visibility.
- Team Leadership:
- Coach, mentor, and provide timely feedback to employees, fostering a high-performance culture within the branch.
- Facilitate training to enhance employee skills and professional development.
- Reporting and Analysis:
- Prepare accurate and timely reports related to branch performance, functioning, and operational metrics.
- Utilize data insights to identify areas for improvement and strategic decision-making to increase the presence of TVS Credit in the Gold Loan market for your catchment.
- Customer Engagement:
- Focus on customer engagement strategies to acquire new customers and ensure their retention.
- Assist clients throughout their Gold Loan Financing journey, addressing their needs and concerns.
- Business Quality Performance:
- Maintain and enhance the quality performance of the branch's gold loan business by implementing necessary actions for growth.
- Ensure timely and effective collection activities, while proactively managing provisions for NPAs, to maintain financial health and compliance within the branch for Gold Loan business.
- Valuation and Compliance:
- Maintain accurate valuation appraisal of gold ornaments pledged in the branch, ensuring compliance with company policies and audit standards.
- Verify weight and purity assessments as required through acid and salt test, pointed scratch test, weight test, smell test usability test, flexibility test, sound test etc.
- Ensure proper storage and safety of gold and cash assets in the vaults allocated.
- Risk Management:
- Ensure the branch opens and closes in adherence to company compliance norms, maintaining operational integrity.
- Oversee and validate safe operations conducted by designated employees, upholding company policies without compromise for smooth functioning of gold financing operations.
- Uphold safety standards for branch infrastructure and operations, ensuring a secure and risk-free environment.
- Safeguard gold assets stored in branches and vaults, rigorously maintaining security standards to prevent compromise.
Job Requirements
Qualifications
Bachelors / Post Graduate Degree (MBA Finance Preferred)
Experience
6+ years of experience in the Gold Loan space working with NBFCs or Banks
Functional Competencies
Experience in designing products & schemes
Key principles and valuation of gold
Working with management to ensure full compliance with internal risk and audit processes
Gold loan sales
Signoff and management of branch P&L
Well versed in the usage of LOS, LMS, CRM
Behavioral Competencies
Leadership
Analytics
Strong communication and interpersonal skills