About the role
Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Swadesh Banking
Office Location:
Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.
Primary Responsibilities:
- - Oversee branch operations- Ensure high service standards- Manage customer relationships- Ensure compliance with banking norms
Additional Responsibilities:
- - Support branch acquisition targets- Coordinate with product and operations teams- Maintain MIS and reports
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Branch Operations, Customer Service
Required work experience
- Industry: Banking, Financial Services
- Role: Branch Operations, Customer Service
- Years of experience: 4 to 8
Key Performance Indicators: - Service quality score- Compliance adherence- Customer satisfaction- Operational efficiency
Required Competencies: - Customer Orientation- Operational Excellence- Communication- Problem-solving
Required Knowledge: - Branch operations- Banking products- KYC norms
Required Skills: - Interpersonal skills- MS Office- CRM usage
Required abilities
- Physical: NA
- Other: Leadership, Decision-making
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation: