About the role
A.Position Overview
Position Title
Executive/Senior Executive
Department
Zone Operations
Level/ Band
Executive/Sr. Executives
B.Role Summary (Please specify the few lines one the overall role expectation and delivery)
Daily MIS supporting to the Branch for driving:
oIssuance
oS2S
oOpportunity analysis
oCoordination with AOH-TOH on a regular basis for various MIS and other requirement if any required .
oCoordination with other HO stakeholders for various MIS/Reports etc.
oCollating of issuance related feedbacks on a regular basis from the stakeholders.
oPreparing monthly dashboards/
oPreparing presentation as and when required for review purpose
C.Organizational Relationships
Reports to
Senior Manager
Supervises
Nil
D.Job Dimensions
Geographic Area Covered
Pan India
Stakeholders Internal
All Ops, HR,IT etc
External
Vendors
E.Key Result Areas ( In Bullet points )
oS2S Drive : Support the Branch team with daily S2S updates
oSupport the Branch with Opportunity analysis from walk in/Outcall
oIssuance Drive : Track daily BOD pending details and share the same with all stakeholders
oCollate the feedback of resolve commitments
oShare the EOD updates on NB Pending cases
oBranch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change
oOutcall data upload in Ubona every month post coordinating with HO S2S team.
oPrepare monthly /YTD dashboards
oSurrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement
oAny other MISC MIS requirement as required by Sr.Management
F.Competencies (Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
·Process Orientation 2
·Customer & Consumer Engagement And Experience in a Hybrid World 2
·Effective Communication 3
·People Management 2
·Attention To Details & Solution Orientation 1
·Change Management 1
o
G Skills Required
Technical
Behavioral *
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
H Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Experience
2-3 Years in the area of MIS management