About the role
- Branch Operations Management: Oversee daily operational activities of the branch to ensure efficiency and accuracy.
- Compliance & Audit: Ensure strict adherence to prescribed processes, regulatory guidelines, and audit standards.
- Transaction Authorization: Timely authorization and verification of system inputs (SO/SDO/RO) for customer transactions and service requests.
- Customer Service: Manage branch lobby and customer queues to provide seamless service experience.
- Cash Management: Handle cash, foreign exchange (FX), and traveler’s cheques (TCs) within prescribed branch limits.
- Complaint Resolution: Address and resolve customer complaints within defined turnaround time (TAT).
- AML & KYC Compliance: Ensure Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance for account opening forms submitted to CPC/RPC.
- Team Management: Motivate and guide front-office staff to achieve operational excellence and customer satisfaction.
Education: Graduate/MBA Experience: Minimum 3 years of relevant banking experience Skills & Competencies:
- Strong understanding of banking operations and regulatory norms
- Customer service orientation
- Ability to manage and motivate teams
- Attention to detail and process adherence