About the role
Job Title:
Branch Sales Officer-Credit Cards
Job Details:
Business Unit: Credit Cards
Team: Credit Cards
Reports to: Sales Manager -Credit Card
Location: Pan India
Job Function: Sourcing Credit Card
Role Type: Individual Role
No of direct reportees: 0
Travel Required: Customer Visits etc.
Job Band Range: S1 & S2
JD Created date: 02-Feb-22
JD Updated date: 14-May-24
Version No: 1.1
Job Purpose:
Acquire new customers for payment business and ensure quality customer service for credit card sales.
Job Responsibilities:
Acquire credit card business from in-house and open market clients through various modes:
Pitching credit cards to internal bank customers in the branch catchment or via open market/corporate visits, tele sales.
Lead generation and closure through tele calling, e-mailing, direct mailing, and tapping walk-ins.
Checking eligibility, explaining features and pricing for application processing (physical or digital).
Track business for timely submission and processing:
Ensure applications are complete per policy guidelines and submitted daily to the processing unit.
Timely intervention for FTNR (First Time Not Right) cases.
Ensure activation of sold Credit cards:
Sell the right card to the right client with proper explanation of features and offers.
Achieve card activation as per product requirement within 3 months of issuance.
Connect with newly acquired clients to explain spending offers for increasing card usage and cross-sell opportunities.
Educational Qualifications:
Graduate and above
Key Skills:
Good Team spirit
Interpersonal skill
Time Management
Good Communication Skill
Proactive & focused approach
Ability to convince & influence
Experience Required:
1 to 3 Years of work experience in the profile.
Major Stakeholders:
CPA
Operation Team
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