About the role
Candidate should be a combination of technical expert + service operations manager + team leader + customer escalation manager + dealer/ASC coordinator
He should be have done B.E. with experience of 8-12 years experience in relevant field
•Consumer durable service
•Electrical/electronic products
•Fans & appliances
•Lighting
•Home appliances
•Service centre/ASC management
•Branch service operations
The candidate should not only know how to manage service reports. He should be capable of understanding the technical problem, challenging an incorrect diagnosis and guiding the service team toward the right solution.
He should have good technical knowledge in FANS / Water Coolers / Air Coolers / Water Heater / Geysers / Lighting / Small Appliances / Electricals & Electronics Fundamentals / Trouble shooting & RCA Capabilities
He should be expertise in Service Operation Management / Service Centre Management / Team Management / customer Escalation Management / Dealer Management / KPI Orientation.