About the role
This is an exciting opportunity to join at a pivotal time and be a key part in shaping our AI future!
Responsibilities
- Combine LLM orchestration, prompt engineering, and tool integration to create agents for real business use.
- Work closely with AI Agentics, Operations, and Client Services teams to design and develop agentic solutions.
- Translate business and operational needs into clear technical requirements.
- Scope agent behaviour to align with defined business requirements.
- Build orchestration logic and tool integrations that enable agent functionality.
- Author clear documentation to support agent development and deployment.
- Create playbooks and standard operating procedures that others can build upon.
- Ensure agentic systems are designed correctly from the outset.
- Ensure agents behave safely and reliably when operating against real business systems.
- Support the successful implementation of agentic systems through robust design, governance, and documentation.
- Hands-on experience with LLM orchestration, prompt engineering, or building applications and tools on top of large language models.
- Experience integrating agents with existing tools, APIs, and business systems.
- Ability to translate business and operational needs into clear technical requirements and effective agent designs.
- Strong pattern recognition and system knowledge, with the ability to understand how platforms and processes fit together.
- Experience authoring SOPs, playbooks, and technical documentation that others can follow and build upon.
- Proven ability to work across Operations, Development, and Client Services to scope high-impact use cases.
- Strong communication skills, with the ability to engage effectively with both technical specialists and business users.
- Experience working in a fast-paced change environment.