About the role
- Review vehicle inspection reports, photos and videos to assess the condition of key components, including the engine, transmission, suspension, brakes, steering, electrical systems and AC.
- Identify signs of accident repairs, panel replacements, repainting, structural or flood damage, rust and other concerns from inspection media.
- Review service records from authorised (OEM) and multi-brand workshops, including job cards, invoices and part details.
- Check odometer readings across service visits for inconsistencies that may indicate tampering or rollback.
- Assess whether periodic maintenance was completed as per the OEM schedule, and identify missed services, major repairs, part replacements or recurring complaints.
- Spot incomplete, inconsistent or potentially altered inspection or service records.
- Cross-check inspection findings against service history and flag gaps or mismatches.
- Unflag, approve, reject or escalate cases in line with defined SOPs and quality guidelines.
- Coordinate with inspection engineers, procurement and pricing teams to clarify or re-check doubtful cases.
- Record decisions and the reasons for them accurately in the internal system.
- Meet targets for turnaround time (TAT), case volume and decision accuracy.
- Highlight recurring inspection or documentation errors to the team lead.
- Education: ITI in Motor Mechanic or Mechanic Diesel, a Diploma in Mechanical or Automobile Engineering, or graduation with relevant experience.
- 0–3 years of experience in vehicle inspection, a dealership or workshop service centre, vehicle evaluation, or a related automobile role. Freshers with strong technical knowledge may also apply.
- Good understanding of vehicle mechanics, including engines, gearboxes, suspension, brakes and electrical systems.
- Familiarity with car parts, OEM service schedules, job cards and repair invoices.
- Awareness of service practices across major car brands such as Maruti, Hyundai, Honda, Tata, Mahindra and Toyota.
- Ability to assess vehicle condition and identify inconsistencies from inspection reports, photos, videos and service records.