About the role
Location: Pune (In-Office | Local Candidates Only)
Salary: Up to ₹32,000 CTC
Employment Type: Full-Time (5.5 Days per Week)
Role Overview
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.
Key Responsibilities
- Handle seller inquiries via voice, chat, or email and provide timely resolutions.
- Troubleshoot account, listing, and order issues following standard guidelines.
- Manage escalations and coordinate with internal teams to resolve technical queries.
Eligibility & Skills
- Experience: E-commerce/Customer Service background (Domestic/International) OR a Non-E-commerce background with mandatory International Customer Support experience.
- Communication: Strong English skills (B2/B2+ level).
- Flexibility: Open to rotational shifts and rotational week-offs.
Perks & Interview Process
- Cab Facility: Free two-way cab provided (including odd hours).
- Interview Rounds: HR Screening, Assessment Test, Operations Round (Final Round).
To Apply
Interested and eligible candidates may send their updated CV to: