About the role
- Gather and document business and functional requirements from customers.
- Conduct requirement analysis workshops and stakeholder meetings.
- Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and user stories.
- Perform gap analysis between customer processes and EVATRA capabilities.
- Coordinate with development and QA teams during implementation projects.
- Support UAT preparation, execution, and sign-off activities.
- Assist customers during onboarding and implementation phases.
- Create functional specifications for ERP and third-party integrations.
- Track project deliverables and communicate status updates.
- Prepare solution demonstrations and customer presentations.
- Strong analytical and problem-solving skills.
- Excellent documentation and communication skills.
- Experience in requirement gathering and process mapping.
- Knowledge of ERP systems (SAP, Oracle, Microsoft Dynamics, Sage, QuickBooks, etc.).
- Understanding of API integrations and business workflows.
- Experience with project management and collaboration tools.
- Ability to interact confidently with customers and stakeholders.
- Bachelor's degree in Business, IT, Computer Science, Accounting, or related field.
- Experience in e-Invoicing, Tax Technology, FinTech, ERP, or SaaS solutions.
- Understanding of UAE VAT and e-Invoicing concepts is an advantage.
- Requirement documentation quality.
- Successful project delivery support.
- Customer satisfaction scores.
- UAT completion and sign-off rate.
- Timely closure of functional queries.