About the role
- Comprehensive understanding of business process and business terminologies
- Understand Business Requirements and Perform Business Analysis
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and
developing and implementing solutions.
- Good in implementation, getting customizations done and administration work related to Zoho and its
related apps i.e. Zoho People, Recruit, CRM, Zoho mail, etc.
- Complete understanding of the process from Development till the end support. A complete knowledge
about the system configuration and its setup.
- Manage the project quality, meet delivery time line and estimate
- Implementation, customization and administration of suite of Zoho\none applications including ZOHO
CRM, Inventory, Analytics, Projects, Desk, Books
- Understand the business requirements of the client and implement\nand customize various modules (CRM,
Sales, Accounts, HR etc)
- Work with Zoho support team to resolve any reported issues. Track issues and provide periodic updates
- Business Intelligence conceptual understanding and Business process mapping and flowchart preparation,
documentation
Requirements
- ERP Implementation and project management experience
- Assist, train and create guidelines for the users to understand\nthe complexities of the product.
- Should be open for Travel within /outside the city
- Must possess strong leadership and change management skills and\nwill work with the teams to effect
successful upgrades/changes in the ERP system
- Strong planning, organization, critical thinking, decision-making\nskills and problem-solving aptitude
- Proficient in English language communication(oral and written)