About the role
- Assist in gathering and documenting business requirements from stakeholders
- Support preparation of BRDs, FRDs, and user stories
- Participate in stakeholder meetings and capture MoM, action items, and decisions
- Assist in creating and managing story tickets and acceptance criteria
- Support As-Is / To-Be process mapping
- Collaborate with development and QA teams to ensure requirements are understood
- Support UAT activities, including test case preparation and defect tracking
- Maintain project documentation, trackers, and reports
- Identify gaps or inconsistencies in requirements and escalate when needed
- Basic understanding of Agile/Scrum and SDLC
- Basic knowledge of story writing / ticket creation
- Good communication and documentation skills
- Basic understanding of Salesforce CRM platform
- Knowledge of Salesforce standard objects like Leads, Accounts, Opportunities, and Cases
- Exposure to Salesforce reports and dashboards
- Good knowledge of Salesforce Admin (Sales, Service, Experience Cloud)
- Internship/project exposure in Salesforce BA / CRM projects
- Familiarity with tools like JIRA / Confluence
- Salesforce Admin knowledge or certification is a plus