About the role
Requirements:
- The candidate would work as a Business Analyst in the New Age - Data and Analytics team of IDFC FIRST Bank.
- The candidate needs to be well-versed in Workforce Management concepts and the key parameters tracked in customer service.
- They should be able to forecast call volumes, generate rosters accordingly, and plan the headcount (HC) required to manage volumes and achieve service level targets.
- Skillset: MIS, Python, SQL.