About the role
·3-6 years of experience with a working knowledge of software development and support methodologies.
·Demonstration skill in preparation and maintenance of SOP documents.
·Knowledge and familiarity in concepts of functional testing.
·Expert in client communication and stakeholder management
·Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.
·Solve day to day functional support issues.
·Participate in the meetings and note the action points for follow-ups.
·Operational idea on Cash Management, Accounting is desirable.
·Coordinate the investigation, resolution and reporting on production incidents issues.
Report any inconsistency to the all stakeholders.
·Liaise with Business and change team when user request about new functionality in application.
·Production Defect testing during major release and Emergency release.
·Liaise with release management team to keep the development environment up to date for production issue testing.
·Willing to work in any flexible shifts.