Business Applications Manager

The core responsibilities for the job include the following:

People Leadership and Team Development:

• Lead, coach, and develop a remote team of system administrators and developers across business applications and BI platforms.
• Establish clear role expectations, performance goals, and career development plans for all team members.
• Conduct regular 1:1s, performance reviews, and ongoing feedback.
• Foster a collaborative, inclusive, and high-performing remote team culture.

Delivery and Agile Execution:

• Manage team delivery using Agile methodologies with two-week sprint cycles.
• Partner with Product Owners to ensure backlog readiness and effective sprint planning.
• Ensure execution of sprint ceremonies, including planning, stand-ups, reviews, and retrospectives.
• Balance operational support, enhancement work, and technical debt within sprint commitments.

Technical Oversight and Standards:

• Provide leadership oversight for Salesforce, NetSuite, BI platforms, and application integrations.
• Ensure adherence to SDLC, engineering standards, security requirements, and testing practices.
• Collaborate with architecture, security, and peer application teams to ensure alignment.

Metrics and Continuous Improvement:

• Define and monitor delivery and operational metrics such as velocity, sprint predictability, and defect trends.
• Use metrics to drive continuous improvement and inform leadership decisions.
• Identify tools and processes to improve delivery efficiency and team effectiveness.

Stakeholder Collaboration:

• Act as an escalation point for delivery and operational issues.
• Partner with US-based application leaders to align priorities.
• Communicate status, risks, and dependencies clearly to leadership.

Requirements:

• Working knowledge of Salesforce, NetSuite, BI platforms, and data integrations.
• Proven experience managing Agile teams in sprint-based delivery models.
• Strong SDLC and release management experience.
• Demonstrated ability to manage and motivate remote teams.
• Excellent analytical, organisational, and communication skills.
• 5+ years of experience in business applications or related technology domains.
• Previous people management experience, including performance management.
• Hands-on Agile delivery experience.