About the role
Responsibilities:
- Provide L1/L2 production support for the Loan IQ application.
- Perform daily monitoring, initial investigation, troubleshooting, and escalation.
- Manage incidents, service requests, problems, and changes according to SLA/OLA.
- Monitor ticket quality, update status, identify root causes, and coordinate remediation.
- Work with stakeholders and technical teams to ensure application stability.
- Maintain support documentation, knowledge bases, and operational procedures.
- Identify process improvements and automation opportunities.
- Support change management, service transitions, and continuous improvement.
- Participate in Agile ceremonies and follow ITIL production support practices.
- Use Linux/Unix, Shell Scripting, Oracle SQL/PLSQL, and middleware knowledge for troubleshooting.
Requirements:
- Candidates with strong Loan IQ application expertise, banking/loan domain knowledge, hands-on production support experience, and strong scripting/programming skills.
Must-Have Skills:
- Loan IQ Application
- Business Analysis / Business Architecture
- Production Support L1/L2
- ITIL: Incident, Problem, Change and Request Management
- Linux/Unix and Shell Scripting
- Oracle SQL/PLSQL
- Strong Scripting/Programming Skills