About the role
Responsibilities:
- Generate leads through calls, emails, and online platforms.
- Contact prospective students and explain the courses/programs.
- Understand the student's career goals and recommend suitable courses.
- Conduct counseling sessions over phone or video calls.
- Follow up with interested leads until they enroll.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate records in CRM software.
- Handle objections and resolve customer queries professionally.
- Coordinate with the admissions and support teams.
- Build long-term relationships with students and parents.
- Stay updated on course offerings, pricing, and promotions.
Requirements:
- Communication Skills: Excellent verbal and written English, confident phone communication, active listening, presentation, and persuasion skills.
- Sales Skills: Lead generation, cold calling, negotiation, closing sales, follow-up techniques, and target-oriented approach.
- Customer Handling Skills: Counseling students, Relationship building, Problem-solving, Handling objections, Customer service mindset.
- Technical Skills: CRM tools (Salesforce, LeadSquared, HubSpot, Zoho CRM, etc. ), MS Excel, Google Sheets, email communication, and video conferencing tools (Google Meet, Zoom).
- Soft Skills: Self-motivated, positive attitude, time management, adaptability, teamwork, quick learner, and resilience under pressure.