About the role
Driving revenue growth across all sales channels.
Leading and developing the sales team.
Improving sales processes and operational efficiency.
Taking ownership of customer escalations.
Driving business development initiatives.
Building a high-performance sales culture.
Providing management with proactive business insights and recommendations.
Roles & Responsibilities
1. Revenue Growth
Own monthly and quarterly sales targets.
Improve conversion rates across inbound and outbound channels.
Identify new revenue opportunities.
Increase average order value and repeat customer business.
2. Team Leadership
Lead the daily sales meetings with clear action items.
Coach and mentor all sales executives.
Conduct weekly performance reviews.
Monitor productivity and ensure accountability.
3. Sales Operations
Monitor CRM hygiene and pipeline health.
Ensure all leads are assigned and followed up within SLA.
Improve inquiry-to-order conversion.
Reduce lead leakage.
4. Business Development
Develop new outbound sales initiatives.
Explore partnerships and new customer segments.
Build strategies for enterprise and corporate accounts.
Launch initiatives that generate incremental revenue.
5. Process Improvement
Create and improve sales SOPs.
Identify bottlenecks in the sales cycle.
Recommend automation and process improvements.
Improve coordination between Sales, Production, and Logistics.
6. Customer Experience
Own all major customer escalations.
Ensure complaints are resolved within SLA.
Improve customer satisfaction.