About the role
Education: Graduate Experience: 3-6 years of overall sales experience with at least 3 years in auto-financing (New car)
Skills and Competencies:
·Knowledge of Auto loan business
·Interpersonal skills
·Communication skills
·Team management skills
·Customer First
·Negotiation and influencing skills
· Analytical Thinking
Achieving Sales Penetration & Team Management:
·Plan & allocate monthly target to FE by driving them to achieve the sales target assigned for the locations.
·Monitor performance and targets of FEs to ensure company targets are met
·Train and Motivate team to keep them abreast on the new product launches and on the achievement of organizational objectives & goals
Relationship with internal & external Stakeholders:
·Maintain strong business relations with dealer partners to drive business for TFSIN
·Develop relationships with dealer staff and provide them with the required training to enhance dealer sales and TFSIN retail sales.
·Engage with Credit team for approval and processing of files in defined TAT
·Provide support to Collections team for delinquent cases and related activities (Missed EMIs, bounced cheque, TDS refunds etc.)
·Maintaining healthy mix of portfolio
·Closely work with TKM sales team to cater to their requirements such as designing and rolling out schemes that enable incremental dealer business
Customer Delight
·To ensure high quality post sales customer service
·Provide best possible solution to customer as per customer’s requirement
·Exceed customer’s expectations to become their first preferred car finance partner
KPIs
·Achieve Team Sales Target
·VAS penetration
·Credit approval TAT
·PDD hygiene Norms meeting
·TKM feedback
·Timely dealer payouts
·Customer Service