About the role
Education: Graduate (preferably with MBA/ PGDM) Experience: 3-6 years of overall sales experience with at least 3 years in auto-financing (used car)
Key Accountabilities
• Plan & allocate monthly target to FE by driving them to achieve the sales target assigned for the locations.
• Monitor performance and targets of FEs to ensure company targets are met
• Train and Motivate team to keep them abreast on the new product launches and on the achievement of organizational objectives & goals
• Maintain strong business relations with dealer partners to drive business for TFSIN
• Develop relationships with dealer staff and provide them with the required training to enhance dealer sales and TFSIN retail sales.
• Engage with Credit team for approval and processing of files in defined TAT
• Provide support to Collections team for delinquent cases and related activities (Missed EMIs, bounced cheque, TDS refunds etc.)
• Maintaining healthy mix of portfolio
• Closely work with TKM sales team to cater to their requirements such as designing and rolling out schemes that enable incremental dealer business
• To ensure high quality post sales customer service
• Provide best possible solution to customer as per customer’s requirement
• Exceed customer’s expectations to become their first preferred car finance partner