About the role
Key Responsibilities
- Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.- Develop and execute account management strategies to grow business and engagemerchants effectively.- Understand clients’ business needs and act as the main point of contact for escalations andproblem resolution.- Lead cross-functional teams to deliver customized solutions and ensure client expectations aremet.- Collaborate with sales, technical, and merchant service teams to optimize client experience.- Provide regular reporting on client metrics such as retention, satisfaction scores, and businessgrowth.- Advocate for clients internally, communicating feedback to improve products or services.
Desired Skills and Qualifications- Bachelor’s degree; domain-specific expertise is an advantage.- Strong communication and interpersonal skills for remote engagement.- Provide merchant support by Outbound/ Inbound call and Email- Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.- Experience in account management, sales, or customer success for enterprise segments.- Leadership ability to manage cross-functional teams and drive strategic initiatives.- Proficiency in CRM systems and data-driven account management techniques.- Problem-solving skills and the ability to deliver “out of the box” solutions to complex businessissues.- Should be willing to work in rotational day shifts with rotational weekly off.
Why join us• A collaborative output driven program that brings cohesiveness across businesses through technology• Improve the average revenue per use by increasing the cross-sell opportunities• A solid 360 feedback from your peer teams on your support of their goals• Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in aunique position to democratize credit for deserving consumers & merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!