About the role

👋 About Reelo :Reelo is an all-in-one customer data, loyalty, and marketing automation platform trusted by 5,000+ brands big and small across 9 countries and growing. Brands like Punjab Grill, Jumboking, Pop Tates, The Beer Cafe, Hakkasan, Roastery Coffee House, and many more use Reelo to grow faster.Founded in 2021 by brother duo Parin & Prit Sanghvi, Reelo helps restaurants and retail businesses maximize their revenue and growth through a unified platform for loyalty, marketing, and data analytics. With Reelo, businesses can market like Starbucks, without the effort or expertise, driving more repeat customers, increasing sales, and building a stronger brand.As competition for customer attention intensifies, it has never been more important for restaurants and retail businesses to have a 360° view of their customers, the very people who keep them in business, and to engage with them using data to drive loyalty and revenue.Coming from a family of retail entrepreneurs, we understand this deeply: while it’s easier than ever to start a business, it’s harder than ever to grow one.Competition is fierce. Standing out is increasingly difficult, and businesses feel this pressure every day. Customer acquisition costs are rising, retention is challenging, and there’s too much to juggle, too many tools, too many disconnected solutions. Most existing platforms are complex, expensive, and built for sophisticated marketers at large enterprise brands.We identified two key challenges:

Small and mid-sized businesses don’t have the time to do data-driven marketing.
Those that do marketing often see poor results.

Reelo is on a mission to change this, permanently !!!Our SaaS platform makes it fast and easy for businesses to understand their customers and continuously engage with them in a smart, automated way, bringing them back again and again, and building lasting customer relationships.There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.You can learn more about us here:

About the RoleWe're looking for a Business Operations & Process Excellence Manager who is passionate about building scalable systems and driving operational excellence. In this role, you'll work closely with the founders and cross-functional teams to streamline processes, automate repetitive work, document SOPs, create insightful dashboards, and improve operational efficiency across the organization.If you enjoy solving complex operational challenges, questioning the status quo, and building systems that help organizations scale, we'd love to hear from you.
Key Responsibilities

Design and improve scalable processes across Sales, Marketing, Customer Success, Product, Engineering, HR, Finance, and Operations.
Create and maintain clear, actionable SOPs for recurring business processes.
Identify operational bottlenecks and recommend process improvements.
Drive automation using tools like HubSpot, Slack, Zapier, Make, AI tools, and APIs.
Build dashboards and reporting systems to improve business visibility.
Establish SLAs, ownership, review mechanisms, and accountability frameworks.
Partner with cross-functional teams to improve workflows and operational efficiency.
Continuously evaluate existing systems to simplify, automate, and scale operations.

What We're Looking For

3–7 years of experience in Business Operations, Process Excellence, Consulting, Startup Operations, Revenue Operations, Strategy & Operations, or a similar role.
Strong analytical and problem-solving skills.
Experience designing scalable processes and documentation.
Excellent stakeholder management and cross-functional collaboration.
Highly organized, detail-oriented, and proactive.
Data-driven mindset with a focus on continuous improvement.

Preferred Skills

HubSpot
Notion
ClickUp / Asana / Jira
Slack
Zapier / Make
Google Workspace
Looker Studio
AI tools (ChatGPT, Claude, Cursor, etc.)
SQL (Good to have)

Why Join Reelo?At Reelo, you'll have the opportunity to work directly with the founders and play a key role in shaping how the company scales. You'll build systems that improve efficiency, reduce manual effort, and enable teams to focus on delivering exceptional customer experiences.This format is ideal for Keka because it is concise, highlights the role clearly, and is easy for candidates to scan while still conveying the impact and expectations.

Business Operations & Process Excellence Manager

About the role

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