About the role
- Collaborate with stakeholders to gather, analyze, and prioritize business requirements, ensuring solutions align with organizational goals and deliver measurable business value.
- Challenge and refine requirements to identify the most effective and efficient solution approach.
- Own and manage the end-to-end lifecycle of assigned projects and enhancement initiatives.
- Coordinate with business and technical stakeholders to define delivery plans and establish committed implementation timelines ("Promise to Deliver" dates).
- Create and maintain comprehensive business requirement documentation, user stories, functional specifications, and test scenarios with expected outcomes.
- Support quality assurance activities by preparing test cases, component test frameworks, and collaborating with testing teams during validation cycles.
- Maintain application documentation, process guides, and training materials to ensure accuracy and relevance.
- Identify opportunities to improve Marketing & Sales processes through technology-enabled solutions and business process enhancements.
- Deliver user training and knowledge transfer sessions for newly implemented features and functionalities.
- Provide Level 3 application support by assisting in the investigation and resolution of incidents and complex user issues.
- Support the design and implementation of new business processes and capabilities in collaboration with cross-functional stakeholders.
- Analyze process performance, gather user feedback, and recommend enhancements to improve adoption, efficiency, and effectiveness.
- Drive continuous improvement initiatives within Marketing & Sales solutions to optimize business outcomes and user experience.
- Ensure process designs are aligned with business objectives, governance standards, and operational best practices.
Location: Chennai, Bangalore, Indore, Hyderabad