About the role
- MALAYALAM
- To take up and drive to results, the calendar programs identified from TNA and to prepare the training calendar.
- Execute learning strategies and programs.
- Participate in evaluating individual and organizational development needs
- To coordinate in designing and deliver e-learning courses, workshops and other trainings
- Coordinate with managers to develop their team members through career pathing
- Ultimately, you will help our company succeed by training and developing its people.
- Conduct both classroom and on-job training sessions both new and existing staff
- Responsible to conduct product/process and soft skills training
- Responsible to prepare, maintain and update the training materials on a regular basis
- Design, prepare and publish training related MIS as required
- Prepare presentations and publish/present as required
- Mentor and lead QA
- An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.
- Good analytical ability, judgment.
- A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines.
- Excellent conflict resolution and problem-solving skills, strong cultural awareness.
- High on energy and strong interpersonal skills, Being apolitical in nature.
- Solution focused and having an ability to drive stakeholders towards Training objective.
- Network and relationship-building with the aptitude to handle complexity.
- Phenomenal communication, presentation and public speaking skills
- 2+ years of experience in training, preferably in a call center/sales environment