About the role
Process Design & Optimization:
- Evaluate existing business and sales processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Oversee the integration of new tools and technologies to streamline operations and ensure seamless data flow.
- Lead the automation of business processes using tools such as Zapier, n8n, and workflow management platforms like Zoho, Qntrl, and Pipefy.
- Communicate process updates and improvements to stakeholders across departments.
- Build scalable workflows to support growth across teams and geographies.
- Analyze data to identify patterns, inefficiencies, and opportunities for growth.
- Generate insights by working with internal data teams or using tools like Excel, Google Sheets, Looker, or Tableau.
- Support key business questions through ad hoc and structured analysis (e.g., churn drivers, operational costs, etc.)
- Monitor process performance metrics, generate dashboards, and provide actionable insights for continuous improvement.
- Foster cross-functional collaboration between Operations, Support, Sales, Marketing, and Product teams to align process initiatives with business goals.
- Align business needs with process and data-backed solutions.
- Work closely with internal teams to build, launch, and refine new business processes.
- Lead process improvement projects and initiatives, applying best practices such as Lean or Agile methodologies.
- Ensure processes are standardized, compliant, and aligned with industry regulations.
- Manage and ensure the smooth execution of daily operational activities across key functions.
- Identify operational blockers and work with teams to resolve them in real-time.
- Connect with the stakeholders and ensure the operational deliverables are in place.