About the role
Guest Service Excellence:
- Provide personalized, anticipatory service to exceed guest expectations.
- Attend to guests' requests promptly and efficiently with attention to detail.
- Maintain a professional and polished demeanor at all times.
Butler Services:
- Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up.
- Arrange dining reservations, transportation, and special requests as per guest preferences.
- Ensure guest comfort by promptly addressing any concerns or issues.
Communication and Coordination:
- Liaise effectively with other departments to fulfill guest needs seamlessly.
- Maintain clear and concise communication with colleagues and supervisors.
Attention to Detail:
- Uphold the highest standards of cleanliness and organization in guest rooms and public areas.
- Monitor and replenish in-room amenities to ensure guest satisfaction.
Team Collaboration:
- Work collaboratively with colleagues to deliver a cohesive guest experience.
- Assist in training new team members on butler services and hotel standards.
- Previous experience in a luxury hospitality environment preferred.
- Impeccable grooming standards and professional appearance.
- Excellent communication skills in English; knowledge of additional languages is an asset.
- Strong organizational skills and attention to detail.
- Ability to work efficiently and calmly in a fast-paced environment.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.