About the role
Role : Call Centre
Exp – 2 to 5 Years
Location:- Bangalore
• A University degree (Business Administration, Finance, Commerce, or related fields) with good to have certifications in Fraud management and customer Service
• 1+ years of experience in a customer service or contact center environment, particularly handling critical or sensitive customer interactions (e.g., fraud, consumer support).
• Previous experience in handling complex customer issues, such as fraud detection, security concerns, or account management, is highly preferred.
• Previous experience in an inbound call center is a plus.
• Fluent in English with a neutral or US accent; must be able to communicate clearly, professionally, and empathetically with customers.
• Strong active listening skills with the ability to remain calm and empathetic in stressful situations.
• Ability to navigate sensitive customer issues and provide professional, courteous, and efficient service.