About the role
2-3+ years of hands-on experience configuring Salesforce-based enterprise platforms. 2-3+ years of hands-on experience configuring and supporting Certinia PSA (Professional Services Automation). Experience supporting multi-system integrations within enterprise environments. Demonstrated experience supporting Professional Services Automation (PSA) processes, including project management, resource management, skills management, time entry, expense management, estimating, billing, and data migration workstreams. Experience collaborating with cross-functional teams to support implementation activities and business process improvements. Strong stakeholder management, business analysis, and prioritization skills. Demonstrated ability to balance business process requirements, user adoption, and implementation constraints. Experience supporting Professional Services Operations, project accounting, services billing, or Professional Services Automation (PSA) transformation initiatives. Experience with template-based implementation or rollout methodologies. Experience applying AI tools and automation to analyze business processes and data, improve requirements and backlog quality, accelerate documentation and testing, and identify opportunities to enhance workflows and user adoption. Experience planning and executing User Acceptance Testing (UAT). Experience supporting post-launch optimization and continuous process improvement initiatives. Salesforce Certified Administrator certification preferred.