About the role
As the Chief General Dentist, you will be responsible for managing both clinical and operational aspects of thedental clinic. This includes overseeing patient flow, ensuring timely treatments and documentation, drivingpatient follow-ups, managing the clinical team, and maintaining high standards of care and clinic hygiene.Key Responsibilities:Patient Journey & Case Management○ Oversee the full patient journey—from first consultation to treatment completion.○ Ensure timely follow-ups for all ongoing and cancelled appointments.○ Drive patient conversion through consistent engagement and care coordination.○ Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.Documentation & Systems Management○ Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).○ Maintain records for treatments, lab work, and prescriptions.Team & Clinic Oversight○ Supervise dental assistants, receptionists, and housekeeping staff.○ Conduct daily operational checks and ensure timely reporting.○ Keep the team motivated and aligned with clinic goals.○ Ensure attendance and compliance via HR tools (e.g., Keka).Operations & Maintenance○ Monitor cleanliness, equipment upkeep, and overall clinic hygiene.○ Coordinate with central teams for inventory, infrastructure, and consultant scheduling.○ Maintain petty cash records and handle day-to-day clinic issues.Marketing & Visibility○ Support offline marketing activities to increase footfall.○ Drive digital content initiatives in collaboration with the central marketing team