About the role
Key Responsibilities:
- Manage and coordinate IT change requests throughout the change lifecycle.
- Ensure all changes are assessed, approved, implemented, and documented as per process.
- Facilitate Change Advisory Board (CAB) meetings and track approvals.
- Analyze change impact, risk, and dependencies before implementation.
- Monitor change schedules and ensure minimal business disruption.
- Coordinate with infrastructure, application, network, and support teams for change implementation.
- Maintain change records, reports, and audit documentation.
- Track change success rates, outages, and process compliance metrics.
- Drive continuous improvement initiatives within the change management process.
- Support incident, problem, and release management activities.
Required Skills:
- 7-14 years of experience in IT Change Management.
- Strong understanding of ITIL Change Management processes.
- Experience in handling Normal, Standard, and Emergency Changes.
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar.
- Knowledge of risk assessment, change governance, and compliance.
- Excellent stakeholder management, communication, and coordination skills.
- Strong analytical and reporting abilities.