About the role
Responsibilities:
- Deliver world-class customer service while responding to customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc. ).
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first-contact resolution, and negotiating a positive outcome for the customer.
- Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, customers' changes of details, changes of address, and travel notifications.