About the role
Key Responsibilities:
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues related to products, services, or account inquiries with effective solutions.
- Provide product recommendations, information, and assist with the ordering process.
- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
- Handle multiple chats simultaneously while maintaining high-quality service standards.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.
Eligibility Criteria:
- Minimum Qualification: Any graduate or above
- Skills Required:
- Excellent written communication skills (English)
- Strong problem-solving ability and attention to detail
- Previous customer service experience, especially in a chat process, is preferred
- Ability to manage multiple chats effectively and efficiently
- Knowledge of basic computer applications and CRM tools
- Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment
Compensation & Benefits:
- Friendly Environment
- Fun Activities & Events Celebrations
- Competitive salary and performance-based incentives
- Work-from-office opportunity with a collaborative environment
- Opportunities for career growth and skill development