About the role
Key Responsibilities:Patient Journey & Case Management○ Oversee the full patient journey—from first consultation to treatment completion.○ Ensure timely follow-ups for all ongoing and cancelled appointments.○ Drive patient conversion through consistent engagement and care coordination.○ Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.Documentation & Systems Management○ Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).○ Maintain records for treatments, lab work, and prescriptions.Team & Clinic Oversight○ Supervise dental assistants, receptionists, and housekeeping staff.○ Conduct daily operational checks and ensure timely reporting.○ Keep the team motivated and aligned with clinic goals.○ Ensure attendance and compliance via HR tools (e.g., Keka).Operations & Maintenance○ Monitor cleanliness, equipment upkeep, and overall clinic hygiene.○ Coordinate with central teams for inventory, infrastructure, and consultant scheduling.○ Maintain petty cash records and handle day-to-day clinic issues.Marketing & Visibility○ Support offline marketing activities to increase footfall.○ Drive digital content initiatives in collaboration with the central marketing team