About the role
JOB DESCRIPTION
Position Title
Chief Manager - Credit
Grade/Level
M3
Department
Credit
Location
Chennai
Organizational Relationships
Position reporting to
Associate Vice President – Credit
No. of Direct Reports
Job Purpose
This role will be responsible to lead the design and execution of credit strategies for cross-sell personal loan programs. The role requires a strong background in retail credit risk, data-based decisioning, and exposure to NBFC or fintech ecosystems where digital origination and alternate data play a key role.
The role requires to completely own the Cross-Sell personal loan programs and take continuous actions to improve Portfolio Quality.
Key Responsibilities
Functional Responsibilities
· Own and drive credit policy design for cross-sell personal loan programs, targeting existing customer bases from internal or partner channels.
· Analyze customer behavior, repayment history, and alternate data to develop segmentation and eligibility strategies.
· Define and continuously refine scorecard-based or rules-based underwriting logic to balance risk and growth.
· Collaborate with Product, Analytics, and Tech teams to embed policies into digital journeys and decisioning engines.
· Monitor portfolio performance metrics – approval rate, delinquency, roll rates, loss rates – across different cohorts and channels.
· Work closely with credit bureaus and data providers to leverage external insights for better underwriting.
· Ensure policy compliance with regulatory guidelines and internal governance standards.
· Conduct regular risk reviews and present findings to management and credit committees.
Job Requirements
Qualifications
· Postgraduate in Finance, Economics, Statistics, or related field.
· Professional Certifications FRM / CFA is desirable
Experience
· 8–12 years of experience in credit policy or risk management, preferably in NBFCs, FinTech’s, or digital lending platforms.
· Have 3+ years of people / stakeholder management experience
· Experience in cross-sell or pre-approved loan programs is highly desirable.
· Exposure to digital lending platforms, API-based underwriting, and rule engines.
· Experience with co-lending models or embedded finance
Functional Competencies
· Strong knowledge of unsecured lending products, especially personal loans.
· Hands-on experience with credit policy formulation, scorecard management, and risk-based pricing.
· Familiarity with bureau data (CIBIL, Experian, CRIF), alternate data sources, and credit decisioning tools.
· Analytical mindset with proficiency in tools like Excel, SQL, Python, or SAS.
· Ability to work in fast-paced environments with cross-functional collaboration.
Behavioral Competencies
Strong Analytical, Interpersonal and Convincing skills
Exceptional written and verbal communication skills