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XpertReach

Posted 4 Jul 2025

Chief Manager - Sales Support ( PSF )

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Employment
Full time
Posted
4 Jul 2025

About the role

Key Responsibilities:

1. Strategic Sales Planning

  • Support development of annual sales operating plan (AOP) in alignment with organizational objectives.
  • Drive channel-wise business planning by deep-diving into productivity metrics, geographies, and customer segments.
  • Evaluate and support distribution expansion models, white spaces, and opportunity assessments.

2. Performance & Business Analytics

  • Develop and manage dashboards to track performance across key sales KPIs including activation, persistency, productivity, and premium achievement.
  • Provide timely business insights to channel heads and sales teams, enabling agile decision-making.
  • Track and report performance against AOP, highlight gaps, and drive review governance at zonal and national levels.

3. Channel Strategy & Enablement

  • Anchor initiatives to improve channel effectiveness – including segmentation, incentive analytics, sales enablers, and digital adoption.
  • Support strategic transformation programs such as new business onboarding journeys, advisor lifecycle interventions, and CRM-led sales enablement.

4. Sales Governance & Leadership Reviews

  • Prepare business review decks and strategic updates for Distribution Leadership Team, CEO forum, and governance councils.
  • Own the execution cadence for key projects – tracking milestones, risks, and field alignment.

5. Cross-functional Collaboration

  • Partner closely with Sales Leadership, Marketing, Products, IT, Training, Compliance & Legal. to ensure integrated strategy execution.
  • Act as a key liaison between the field and central strategy team – ensuring alignment, feedback loops, and field adoption of key interventions.

6. Sales Incentives & Recognition Support

  • Work with Rewards and Distribution HR to support incentive analytics, contest structures, and recognition programs across levels.
  • Monitor effectiveness and ROI of recognition initiatives and refine based on feedback.


Requirements

Education & Experience:

  • Graduate / Postgraduate.
  • 10–8 years of experience in Sales Strategy, Business Planning, MIS
  • Managing Call Center & Back-end operations with an organization of Repute
  • Prior experience in Life Insurance sales ecosystem preferred

Skills & Competencies:

·Good interpersonal skills

·Understanding of Sales processes and systems

·Problem solving abilities

·Strong analytical skills with proficiency in MS Excel, PowerPoint, MS Office.

·Project management with multi-stakeholder alignment

·High agility, ownership, and execution focus



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