Chief of staff 2

Location: Multi-campus (Travel Required)Department: Academic OperationsReporting To: Director – Program Operations / Leadership Team

The Chief of Staff – Program Operations is a strategic leadership role responsible for driving the end-to-end success of NIAT’s on-campus programs across multiple locations. Acting as a key partner to senior leadership, this role ensures alignment between strategy and execution across academic delivery, student experience, and operational performance.

This position requires a high-impact leader who can design scalable systems while simultaneously ensuring excellence in on-ground execution. As NIAT continues to expand, the Chief of Staff will play a critical role in maintaining consistency, quality, and operational efficiency across all campuses.

• Design, implement, and standardize operating procedures and playbooks across campuses

• Align campus execution with organizational goals, academic standards, and business priorities

• Build scalable frameworks for assessments, class delivery, mentor engagement, and student tracking

• Lead and manage Program Managers, BOAs, and campus execution teams

• Drive accountability and performance across functions through structured review mechanisms

• Collaborate closely with Academic, Product, Content, Support, and Placement teams to ensure seamless operations

• Monitor and improve key performance indicators, including student outcomes and operational metrics

• Own Profit & Loss (P&L) for assigned campuses or regions

• Drive data-informed decisions on staffing, budgeting, and resource allocation

• Identify operational inefficiencies and implement optimization strategies

• Oversee student progression, attendance, and engagement metrics across campuses

• Ensure consistency and quality in academic delivery across all programs

• Drive intervention strategies for at-risk students in collaboration with academic and student success teams

• Strengthen student engagement through improved feedback systems and learning experience design

• Lead campus-level branding, community building, and engagement initiatives

• Oversee execution of events such as hackathons, seminars, and tech festivals

• Partner with placement and training teams to enhance job-readiness initiatives

• Build and manage relationships with industry partners, employers, and alumni networks

• Ensure smooth execution of internship and placement processes across campuses

• Bachelor’s degree in any discipline; MBA or equivalent is preferred

• Proven experience in program management, operations leadership, or multi-location team management

• Strong proficiency in Google Sheets/Excel, dashboards, and operational tools

• Demonstrated ability to manage cross-functional teams and complex operations

• Strong leadership and team management capabilities

• Strategic thinking with a systems-oriented approach

• High ownership and execution rigor

• Excellent communication and stakeholder management skills

• Data-driven decision-making and analytical mindset

• Ability to thrive in a fast-paced, high-growth environment

• Experience in ed-tech, academic operations, or large-scale program management

• Familiarity with regional language and cultural context of assigned locations

• Direct Reports: Program Managers, BOAs, and campus execution teams

• Stakeholder Interaction: Academic, Product, Placement, Support, Content, and Strategy teams

• Opportunity to lead and scale high-impact education programs across multiple campuses

• Direct influence on organizational growth, student outcomes, and operational excellence

• Exposure to leadership-level decision-making and strategic initiatives

• Accelerated career growth within a rapidly expanding organization

As the Chief of Staff – Program Operations, you will be instrumental in ensuring NIAT’s vision of delivering industry-relevant, high-quality tech education is consistently executed at scale. This role anchors operational integrity, drives student success, and enables sustainable growth across all campuses.