About the role
The core responsibilities for the job include the following:
Hospital Aggregation and Strategic Partnerships:
- Platform Expansion: Identify, evaluate, and onboard high-potential local hospitals into the CureBay H360 network.
- Relationship Management: Build deep, long-term relationships with hospital owners and doctors, acting as a strategic partner in their growth journey.
- Value Proposition: Clearly communicate the H360 vision, providing technology, marketing support, and operational rigor to help local hospitals scale.
Revenue and Demand Generation:
- Demand Team Synergy: Collaborate closely with the Demand Team to design and execute high-impact revenue-driving activities.
- Field Marketing and Camps: Oversee the organization of health camps, BTL activities, and community outreach programs to increase patient walk-ins and hospital visibility.
- In-Center Growth: Implement cross-selling strategies for diagnostics, pharmacy, and membership (Kavach) within the hospital ecosystem.
Operational Excellence and Profitability:
- Circle P& L Ownership: Manage the end-to-end financial health of the H360 circle. Drive revenue targets while optimizing operational costs to ensure sustainable profitability.
- Tech Integration: Lead the deployment of CureBay's technology stack within partner hospitals to streamline patient flow, billing, and clinical documentation.
- Supply Chain Oversight: Ensure pharmacy and diagnostic fulfillment within the H360 network meets CureBay's strict quality and speed standards.
Patient Experience (H360 Standard):
- 360 Care Journey: Ensure a seamless patient experience from the first point of contact (camp/walk-in) to post-treatment follow-up.
- Quality Assurance: Conduct regular audits to ensure hospital partners adhere to clinical empathy standards and professional decorum.
- Feedback Loop: Utilize patient feedback data to iterate on service delivery and solve friction points in real-time.
Leadership and Mentorship:
- Team Leadership: Manage a diverse team of Circle Officers, Relationship Managers, and Field Staff.
- Performance Culture: Foster a results-driven environment where KPIs are transparent and team members are incentivized for growth.
Requirements:
- Experience: 10-15 years of experience in Hospital Management, Healthcare Sales, or Pharmaceutical Operations. Previous experience in a high-growth Healthcare startup is a major plus.
- Skill Set: Proven track record in B2B sales (Hospital Aggregation) and B2C demand generation (Camps/Marketing).
- Financial Acumen: Strong understanding of P& L management, unit economics, and operational efficiency.
- Communication: Exceptional negotiation skills with the ability to influence hospital owners and senior clinicians.
- Entrepreneurial Mindset: A "General Manager" mentality comfortable navigating ambiguity and building a "Zero-to-One" platform.