About the role
Responsibilities:
- Drive end-to-end last-mile operations across assigned clusters, monitor daily store KPIs, delivery timelines, fill rates, and customer promise adherence while working closely with Cluster Managers to resolve on-ground bottlenecks in real time.
- Own rider fleet performance across the city, drive training, compliance, and process adherence to minimise SLA breaches, COD losses, and customer complaints; escalate systemic issues with actionable solutions.
- Manage in-store operations of dark stores across the city, own PPI, packer productivity & conduct inventory audits across the stores.
- Oversee new store launches, onboarding, and team training within defined timelines, ensure operational readiness and compliance to SOPs from Day 1
- Benchmark best practices across clusters, identify operational gaps, and share structured insights with central teams on operations and commercials to continuously improve city-level performance.
Requirements:
- 5+ years of experience.
- MBA/Postgraduate in Supply Chain Ops. & Logistics is preferred.
- Strong record in scaling complex operations in logistics/retail/startups; hands-on problem solver.
- Quick commerce experience as Cluster Manager/City Lead is preferred.