About the role
Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.
You’ll Be Improving & Responsible For
- Communication with the employees regarding their claims
- Explanation of the claims process
- Emailing the claims process
- Follow up for the claim documents
- Verification of the claim documents
- Assist the employees in filling the claim form
- Status check of the claim and its communication to the employees
- Follow up with the TPA/insurance for the claims
- Explaining the claim query to the employee
- Guiding the employees in how to respond to the query
- Claim feedback collection
- Managing the escalation related to claims