About the role

Location: Remote / AhmedabadTiming: 6 PM – 3 PMReports to:Why this role existsAgency partnerships don't grow themselves — they grow because someone owns the relationship strategically, spots opportunities before the client asks, and takes real commercial accountability for the outcome. This role exists to be that owner: managing a portfolio of high-value agency accounts, driving growth, and identifying AI and workflow automation opportunities that create measurable impact for clients.This goes well beyond relationship management. You'll be the primary point of contact for agency partners while working closely with internal delivery teams across design, development, QA, and marketing — translating client needs into delivery, and delivery progress back into strategic client conversations.This role is not a good fit if:

You've managed accounts but haven't owned commercial outcomes such as upsell, renewal, and revenue targets
You're looking for a coordination or support role — this is a full account ownership position with commercial accountability
You haven't worked with US-based clients or managed cross-timezone communication at a professional level
You approach account management reactively — our partners expect proactive insights and initiatives, not just responses

This role is for someone who enjoys:

Owning commercial outcomes for a portfolio of accounts, not just maintaining relationships
Spotting AI and automation opportunities inside a client's operations before they ask
Moving fluidly between strategic conversations and hands-on delivery oversight
Driving growth through upsell, renewal, and expansion, not just retention

If you're someone who takes real ownership of revenue and relationship outcomes, and you're genuinely curious about where AI can create value for clients, this role gives you both the accountability and the room to prove it.What you'll really be doing1. Strategic Account Ownership

Manage a portfolio of agency accounts as the primary strategic partner
Build strong relationships with client stakeholders and decision-makers
Develop and execute long-term account growth strategies
Conduct structured reviews (QBRs) with performance insights and growth plans

2. Project & Delivery Oversight

Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
Guide Project Managers and cross-functional teams
Identify risks and implement mitigation strategies
Ensure smooth collaboration across teams

3. AI Workflow Identification & Advisory

Identify workflow inefficiencies and automation opportunities within client operations
Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
Stay updated with AI trends and translate them into practical client solutions

4. Delivery Coordination & Execution

Act as a bridge between client expectations and internal teams
Ensure projects are delivered on time and within scope
Maintain clear documentation of scope, timelines, and change requests
Proactively identify and address delivery gaps

5. Revenue & Account Growth

Drive upsell, cross-sell, and service expansion opportunities
Lead proposals, pricing discussions, and contract renewals
Monitor account profitability and forecasting
Maintain visibility on account revenue and risk

6. Client Communication & Reporting

Maintain proactive and structured communication with clients
Present performance insights, strategies, and recommendations
Use AI tools to improve reporting, documentation, and efficiency
Ensure all communication is professional and business-focused

Who will thrive in this role

You take full ownership of commercial outcomes, not just relationship health
You spot AI and automation opportunities before a client has to ask
You communicate proactively — clients never have to chase you for updates or insights
You move comfortably between strategic conversations and hands-on delivery oversight
You're confident managing cross-timezone relationships with US-based stakeholders

Qualifications & SkillsExperience

5+ years of experience in Account Management or Customer Success in digital agency, SaaS, or consulting environments
Proven experience in managing client relationships and driving revenue growth

Must Have Skills

Strong commercial understanding including upsell, retention, and profitability
Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
Experience working with US-based clients and cross-time-zone communication
Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
Experience with project management tools like ClickUp, Asana, or Basecamp
Strong communication, problem-solving, and multitasking abilities

Tools & Platforms

ClickUp, Asana, or Basecamp
ChatGPT, Claude, Notion AI, or similar AI tools

Nice to Have

Experience in white-label agency or partner-driven environments
Exposure to automation tools such as Zapier, Make, or n8n
Experience with long-term client accounts or enterprise projects
Understanding of AI workflows, automation, and analytics dashboards
Knowledge of digital marketing KPIs and performance reporting

What this role offers

Full ownership of a portfolio of high-value agency accounts, with real commercial accountability
Direct influence over how AI and automation get positioned to clients
Close collaboration with delivery teams across design, development, QA, and marketing
A growth-oriented role with visibility into revenue, retention, and strategic account planning

Client Account Manager

About the role

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Client Account Manager

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