Client Delivery & Account Manager (Agile/Scrum)

Client Delivery and Account Manager (Agile/Scrum)

• Onsite: Surat
• Remote: Available
• Budget: ₹8 LPA to ₹10 LPA
• Immediate Joiners Preferred

Key Responsibilities

• Client Management: Build and maintain strong relationships with clients to ensure their needs are met and exceeded.
• Project Delivery: Oversee project delivery, ensuring alignment with Agile principles and Scrum practices.
• Team Coordination: Collaborate with cross-functional teams to ensure timely and successful project execution.
• Performance Tracking: Monitor project performance and implement improvements as necessary to enhance client satisfaction.
• Communication: Effectively communicate project status, updates, and challenges to clients and internal stakeholders.
• Problem Solving: Identify potential issues and proactively address them to ensure smooth delivery.

What We're Looking For

Core Skills

• IT Project Management: Strong experience in IT project management and Agile delivery frameworks.
• Scrum Expertise: Hands-on expertise in Scrum methodology and Agile practices.
• Technical Knowledge: Solid understanding of SDLC, DevOps, and cloud-based environments.
• Tool Proficiency: Proficiency with tools such as Jira, Confluence, Azure DevOps, or similar.
• Consultative Approach: Consultative, commercially-minded approach to client conversations — comfortable discussing scope, renewals, and growth, not just delivery status.

Functional Strengths

• Multi-Project Management: Ability to manage multiple projects/accounts simultaneously.
• Leadership Skills: Strong leadership, problem-solving, and decision-making skills.
• Communication Skills: Excellent communication, stakeholder management, and reporting abilities.
• Business Orientation: Consultative selling and business-value orientation.

Experience & Qualifications

• Experience: 4+ years of experience in IT project management.
• Agile/Scrum Experience: Proven experience working in Agile/Scrum environments.
• Team Management: Experience managing distributed or cross-functional teams.
• Client Relationship Management: Experience owning client relationships, renewals, or account growth is a strong plus.
• Industry Exposure: Prior exposure to IT services, fintech, SaaS, or digital platforms is preferred.